The young opened Eva Hotel with more than 60 staff, delivers overnights staying at 50% foreign guests and 50% Ethiopian guests.

Location
Debre Berhan, Ethiopia, around 130 km North of Addis Abeba.

Challenge
The existing Eva hotel has 18 rooms, a nice garden, meeting hall, restaurant/bar. A new building is under construction, which will facilitate around 80 rooms. This is a long term plan, as the construction is moving slower than expected.
Currently there is no manager, as many Ethiopians don´t want to stay too long in remote areas. The owner is still looking into solving this issue.
The quality of the kitchen on international kitchen is not good, as the people have no exposure.

Most of the staff is from the surrounding area, and have experience, but had no formal training on customer service, waitering, table setting, and so on.

With in the future the new hotel being opened, it would be good to have various training for the current staff on:

• Kitchen, international dishes
• Hygiene, sanitation (although not bad at all currently)
• Customer service
• Financial management.
• Front desk, now with 18 rooms there are sometimes already problems as the people are not properly using the system.

So the request for assistance was very divers, we decided to sent a divers professional to do a baseline assessment and to do some first solving issues.

Approach GreenDreamAcademy
Paul de Korte, management, marketing, financial management advised on improving management, training staff, marketing and ICT

Result
The owner of Eva Hotel: “An good overview of steps to be taken before opening the new hotel. There is a more clear idea on what is required from the general manager and from the staff in the hotel. Also the understanding to recruite staff for the future hotel is becoming more clear.”